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Help & Support

Need help setting up a template, mapping a spreadsheet or generating a document? Contact support or check the answers below.

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Contact product support

Send a short description of what happened, the steps you took and the extension version shown in Chrome. Please do not attach confidential documents, personal data or signatures unless they are essential and you have removed information that should not be shared.

Email templatefiller.support@gmail.com

Frequently asked questions

Can I use a PDF or Word document I already have?

Yes. Import a PDF or a Word (.docx) document, configure the fields you want to fill and save it as a reusable template. Older .doc files are not supported; save them as .docx first.

Can I fill one document at a time?

Yes. Choose a saved template, enter the information and generate the completed document.

Can I generate documents from a spreadsheet?

Yes. Bulk data import supports CSV and Excel (.xlsx). It also supports Word (.docx) data files using the first table, where the first row contains column headings and subsequent rows contain records. Older Excel .xls files are not supported; save them as .xlsx or CSV.

Does the extension upload my files to a server?

The current extension processes selected files locally in the browser and stores its working data in local Chrome extension storage. It does not send the documents to a developer-operated document-processing server. See the Privacy Policy.

Where are my templates and profiles stored?

They are stored in the Chrome profile where the extension is installed. They are not automatically synchronised between different browsers or devices. Use the extension's backup feature to export a copy and keep it somewhere secure.

Can I generate Word files from PDF templates?

Word output is available. Depending on the source and conversion path, the document may preserve the page as an image or reconstruct selectable text approximately. Exact PDF positioning, tables, signatures, logos, images and scanned content are not guaranteed to become individually editable Word elements.

What should I include in a bug report?

Include your Chrome version, extension version, the type of template or data file, the steps that caused the issue and the exact error message. Do not send confidential source documents unless necessary and appropriately redacted.

Support is provided by email. Response times may vary. Do not include passwords, payment details or sensitive identity information in support messages.